Draft status: these are marketing-grade starting drafts prepared for Scale Theorem Pty Ltd. Have an Australian lawyer review and finalise before relying on them. Bracketed fields must be completed before publishing.
Privacy Policy
LAST UPDATED: [DATE]
Scale Theorem Pty Ltd (ABN [XX XXX XXX XXX]) ("Scale Theorem", "we", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
Contact details you provide: name, email address, phone number, employer and role.
Payment information, processed by our third-party payment providers ([Stripe / other]). We do not store full card numbers.
Usage data collected via cookies and analytics tools, including pages visited and referral source.
Information you share during coaching engagements, such as sales performance data you choose to disclose.
2. How we use it
To deliver coaching services and manage your engagement.
To respond to enquiries and send service communications.
To send marketing communications you have opted into. You can unsubscribe at any time.
To measure and improve our website and advertising (analytics and advertising pixels, including Meta and Google tools where in use).
3. Disclosure to third parties
We share personal information only with service providers who help us operate: payment processors, email and CRM platforms, scheduling tools and analytics providers. Some providers may store data outside Australia; where they do, we take reasonable steps to ensure comparable protections. We do not sell personal information.
4. Cookies and tracking
We use cookies and similar technologies for site functionality, analytics and advertising measurement. You can control cookies through your browser settings.
5. Access, correction and complaints
You may request access to or correction of your personal information, or make a privacy complaint, by emailing [CONTACT_EMAIL]. We will respond within a reasonable period. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
6. Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and retain it only as long as needed for the purposes above or as required by law.
By using this website or purchasing services from Scale Theorem Pty Ltd (ABN [XX XXX XXX XXX]), you agree to these Terms. Individual coaching engagements may also be governed by a separate engagement agreement; where the two conflict, the engagement agreement prevails.
2. Services
Scale Theorem provides one-on-one sales coaching and related education services, delivered online. Engagement inclusions, duration and pricing are as described at the time of purchase or in your engagement agreement.
3. Payments
Fees are stated in Australian dollars unless noted otherwise and are payable via our payment providers. Payment plans, where offered, remain payable in full regardless of participation, subject to your rights under the Australian Consumer Law and our Refund Policy.
4. No guarantee of results
Coaching is advice and education. Outcomes depend on your market, employer, effort and execution. We do not guarantee any particular sales results, income or career outcome. Nothing on this site is financial or employment advice.
5. Intellectual property
All content, frameworks, materials and methods, including the Scale Theorem Method, remain the property of Scale Theorem Pty Ltd. Materials are licensed to clients for personal use and may not be resold, shared or reproduced without written permission.
6. Acceptable use
You must not misuse this website, attempt to gain unauthorised access, or use our materials to build competing offerings.
7. Liability
To the extent permitted by law, our liability is limited to resupply of the services or the amount you paid for them. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.
8. Governing law
These Terms are governed by the laws of [STATE, e.g. New South Wales], Australia, and you submit to the non-exclusive jurisdiction of its courts.
9. Changes
We may update these Terms from time to time. The version published on this page applies. Questions: [CONTACT_EMAIL].
Refund Policy
LAST UPDATED: [DATE]
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
1. Coaching engagements
[PLACEHOLDER: Tommy to choose — e.g. "You may cancel within 14 days of purchase and before your second coaching session for a full refund. After that, fees are non-refundable except as required by law." Payment processors look for a clearly stated window and condition.]
2. How to request
Email [CONTACT_EMAIL] with your name, purchase date and reason. We process approved refunds to the original payment method within 10 business days.
3. Consumer guarantees
If a service fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to remedies including a refund or resupply as the law provides.